Executive Team

Joy Gendusa
Founder and CEO
Since 1998

Thank you for visiting our website. It is important to us that you know we take pride in the quality and service we provide. Every staff member here cares about every order. I also want you to know that we are result driven. This site provides valuable educational articles on successful marketing with mailers. I hope that you will take advantage and download, read and use the educational materials provided!

Melissa Bradshaw
President
Since 1998
Rob Bradshaw
Chief Revenue Officer
Since 2003
Sarah Kicinski
Chief Marketing Officer
Since 2004
Amber Freeman
VP Business Development PCM Integrations
Since 2008
Angie Missonis
Vice President of Human Resources
Since 2018
Annemargaret McKeon
Vice President of Client Services
Since 2015
Anthony Heald
Chief Operations Officer
Since 2002
Ashlie Acosta
Vice President Sales
Since 2002
Chandra Cheatham
Vice President of Mail Delivery and Logistics
Since 2009
Chris Miller
Vice President Manufacturing
Since 2005
Desiree Jacques
Vice President of VIP Client Marketing
Since 2003
Jackie Payson Wirsing
Chief Experience Officer
Since 2009
Jim Lee
Executive Coach
Since 2019
Karin Taylor
VP PCM Integrations Delivery
Since 2010
Michael Gerhart
Vice President Quality Control
Since 2013
Mike Custer
Vice President Pre-Press/Digital Printing
Since 2005
Mike Lisi
Chief Technology Officer
Since 2010
Robert Hirabayashi
Chief Information Officer
Since 2016
Samantha Heald
Vice President of Corporate Sales
Since 2004
Tom Chrzanowski
Technical Specialist
Vice President Digital Marketing Products & Services
Since 2017
Will Thorn
Vice President of Finance
Since 2001

The best executive assistants on the planet

Claudius
Manager
Executive Assistant to the CEO
Marilyn
Manager
Abbey
President's Assistant
Dolores
Print Estimator
Robin
Assistant to Operations Officer

HR and Reception

Angie Missonis
Vice President of Human Resources
Since 2018

Hi, I'm Angie and I oversee our HR & Reception Team! HR hires the best candidates, adding to what makes our amazing PCM Family. We remain in touch with our staff through surveys to ensure that as a company, we are providing the best service to them. We also know how to have fun, with our weekly activities, crafts and events that we put on for our staff. Not to mention that we love helping, by giving back every month, to our community or to one of our own Maniacs who could use a helping hand. The Reception team takes great care of our clients, ensuring that all incoming calls are swiftly gotten over to the correct Department. You can expect to wait an average of 15 seconds before your call is answered by someone on our team! We look forward to hearing from you!

Elizabeth
Manager
Hiring Manager
Jayne
Supervisor
Reception Supervisor
Carina
Receptionist
Emily
Receptionist
Erika
Human Resources Admin
Holly
Receptionist
Karaceles
Receptionist
Lily
Receptionist
Mary
Sales Recruiter
Mayli
Receptionist
Mona
Company Trainer
Robyn
HR Assistant / Benefits Admin
Sarah
PR Coordinator
Tariana
Recruitment Assistant
Yani
Receptionist

Rocket Print & Mail's Marketing

Sarah Kicinski
Chief Marketing Officer
Since 2004

Hi, I'm Sarah! The promo that led you to rocketprint.com came from my department. (More than likely it was a mailer!) We know that mailers work and that's why we use them. We can make them work for your company too!

Danica
Manager
Marketing Manager, New Initiatives
Jessica
Manager
Dir Marketing Communications, PR and Social Media
Jurate
Manager
Online Marketing Manager
James
Director of Video Marketing
Jas
Chief Marketing Officer Assistant
Matt
Graphic Designer
Maxximilian
Multimedia Content Producer
Michelle
Marketing Copywriter
Stefan
Marketing Web Developer
Susan
Live Chat Operator
Good Girl
Kali
Web Developupper
Lumi
Live Chat Bark-orator

RocketPrint Sales

Deb
Manager
Rocket Print & Mail Manager
Alexus
Sales Assistant
Baylee
Marketing Consultant

Sales Support

Annie
Manager
Sales Admin Manager
Josh
Manager
Sales Coach Manager
Larry
Manager
Lead Activation Manager
Alicia
List Orders
Andres
Lead Activator
Andrew
Lead Activator
Andrew
Lead Activator
Christina
Lead Activator
Courtney
VP Sales Assistant
David
Senior Sales Coach
Elroy
Lead Activator
Felicia
Assistant for VIP Client Marketing
Heather
Sales Admin
Jennifer
Lead Processor
Jerry
Sales Coach
Josh
Lead Activator
Julian
Lead Activator
Kyareliz
Lead Activator
Lauren
Lead Activator
Luis
Sales Coach
Marissa
Lead Activator
Michael
Lead Activator
Olivia
Lead Processor
Owen
Lead Activator
Sarah
Sales Admin
Taylor
Lead Activator
Taylor
Mailing List Specialist
Tealin
Mailing List Specialist
Trinity
Mailing List Specialist

Creative Marketing & Customer Support

Annemargaret McKeon
Vice President of Client Services
Since 2015

Hi, I'm Annemargaret and my division is totally devoted to ensuring that our clients get the absolute best results from their marketing campaigns. We believe that excellent customer support should be delivered every step of the way, from the first meeting with your Campaign Coordinator, through the creative process, set-up of online services and out the door for delivery. Everything we do is about delivering flawless, five-star service to YOU!

Customer Support Team

Megan
Manager
Customer Support Manager
Andrea
Supervisor
Senior Customer Support Supervisor
Alex
Senior Campaign Coordinator
Ashley
VIP Campaign Coordinator
Catherine
VIP Campaign Coordinator
Corey
Campaign Coordinator
Emily
Campaign Coordinator
James
Campaign Coordinator
Joe
Campaign Coordinator
Josh
VIP Campaign Coordinator
Julianne
VIP Assistant Campaign Coordinator
Kelly
Senior Campaign Coordinator
Nicole
VIP Campaign Coordinator
Ruben
Campaign Coordinator
Walter
Campaign Coordinator
Angel
Supervisor
Customer Support Supervisor
Barbie
Campaign Coordinator
Brittany
Campaign Coordinator
Dyanni
Campaign Coordinator
Jeff
Campaign Coordinator
Vittoria
Campaign Coordinator
Bethany
Supervisor
Customer Support Supervisor
Brooke
Campaign Coordinator
Ishhara
Campaign Coordinator
Linda
Campaign Coordinator
Matt
Campaign Reactivation Specialist
McKinley
Campaign Coordinator
Marcos
Supervisor
Customer Support Supervisor
Alyssa
Campaign Coordinator
Ben
Campaign Coordinator
Bree
Campaign Coordinator
Marianne
Assistant Campaign Coordinator
Sandra
Campaign Coordinator
Teryn
Campaign Coordinator
Sarah
Supervisor
Customer Support Training Supervisor
Dawid
Assistant Campaign Coordinator
Imani
Assistant Campaign Coordinator
Kate
Assistant Campaign Coordinator
Kimber
Assistant Campaign Coordinator
Ray
Assistant Campaign Coordinator
Adrienne
Assistant to VP of Client Services
Jennifer
Digital Marketing Specialist
Sarah
Customer Support Admin

Creative Team

Jason
Manager
Design Production Manager
Carlo
Supervisor
Creative Design Supervisor
Chelsea
Supervisor
Creative Design Supervisor
Gabriela
Supervisor
Creative Copy and Proofing Supervisor
Angel
Senior Quality Assurance Editor
Brianna
Quality Assurance Editor
Carter
Art Coordinator
Chris
Graphic Designer
Don
Graphic Designer
Donna
Senior Marketing Copywriter
Dylan
Copywriter
Elijah
Graphic Designer
Ian
Senior Quality Assurance Editor
Jesse
Senior Graphic Designer
Jonathan
Graphic Designer
Juliana
Graphic Designer
Kellie
Copywriter
Logan
Graphic Designer
Madison
Copywriter
Mali
Senior Graphic Designer
Mitchell
Graphic Designer
Natalie
Graphic Designer
Rico
Senior Graphic Designer
Ryan
Quality Assurance Editor
Sharon
Quality Assurance Editor
Shelby
Senior Graphic Designer
Taylor
Quality Assurance Editor
Trinity
Senior Copywriter
Zach
Senior Graphic Designer
Sadie
Dogsigner
Bailey
Design Supawvisor
Hux
Paper Shredder

Digital Marketing Products & Services

Tom Chrzanowski
Technical Specialist
Vice President Digital Marketing Products & Services
Since 2017

Hi, I'm Tom! I'm responsible for the digital/online aspects of our clients' marketing campaigns. I run a few teams that accomplish this for our clients. First, our web development team who ensures that our clients' websites not only look great, but more importantly convert visitors into customers. Next, our Search Engine Management team who run both paid and organic campaigns to improve our clients' rankings and visibility on Google, Bing, Yahoo and other search engines. And last but not least, our Everywhere Small Business team who brilliantly display matching online ads on Google, Facebook and Instagram to the same people that our clients' direct mail campaigns are hitting, which results in exponential results from their marketing campaigns!

Search Engine Marketing

Hakima
Manager
SEM Manager
Alicia
Online Ads Specialist
Briant
Online Ads Specialist
Eduardo
Online Marketing Designer
Jacob
PPC Specialist
JD
PPC Specialist
Jillian
Online Ads Specialist
Lexi
Online Marketing Designer
Travis
Online Ads Specialist

Search Engine Optimization

Alex
SEO Specialist
Kevin
SEO Specialist
Sydney
SEO Specialist

Website Development

Joy
Supervisor
Web Services Supervisor
Amber
Website Specialist
Gabriel
Website Specialist
Hyro
Website Specialist
Igor
Campaign Results Specialist
Jamil
Website Specialist
Janeen
Web Designer
Jimmy
Website Specialist
Jon
Web Developer
Kara
Junior Web Developer
Sara
Website Specialist
Summer
Website Specialist
Taylor
Website Specialist

Platform Development

Mike Lisi
Chief Technology Officer
Since 2010

Hi my name is Mike. I manage the platform development team at PCM. It is my job to make sure our employees have systems in place to work as efficiently as possible. Putting these systems in place and continuously improving them drives down our operational costs. This allows us to increase our level of service to you and add more marketing products, helping you to reach your marketing goals.

Ashley
Manager
Senior Efficiency Analyst
Chris
Manager
Tech Lead
Chad
Software Developer
Chloe
Junior Business Analyst
Dana
Software Developer
Derek
Software Developer
Joshua
Junior Business Analyst
Madison
Testing and Implementation Analyst
Max
Junior Business Analyst
Preston
Software Developer
Sherry
Project Manager

Mail Delivery & Logistics

Chandra Cheatham
Vice President of Mail Delivery and Logistics
Since 2009

Hi! My name is Chandra, and I'm in charge of making sure you get the lowest possible postage rates for your mailing. My team specializes in list maintenance and making sure your mailers are processed to your specifications! My main goal is to help you promote your business with our 100% delivery satisfaction.

Kyle
Manager
List Processing Supervisor
Mariah
Manager
Mailing Jobs Preparation Manager
Ryan
Manager
Shipping and Inventory Supervisor
Shane
Manager
Mail Manager
Kevin
Supervisor
Bindery Supervisor
Aaron
Mail Machine Operator
Alberto
Tabbing Machine Operator
Amber
Sample Pack Compiler
Amber
Digital Binder Cutter Operator Assistant
Athena
Shipping I/C
Bill
Inserting Machine Operator
Bradley
Inventory Control
Bruce
Inserting Machine Operator
Bryant
List Processor
Calvin
Inserter Operator
Carina
Mail Processing Assistant
Chris
Card Sorter
Cristian
List Processor
Dakota
List Processor
Devan
Bindery Assistant
Eric
Digital Bindery Operator
Finn
Postage Collector
Jayce
Digital Bindery Cutter Operator
Jody
Lead List Processor
Jonathan
Mail Machine Tabbing Operator
Jordan
Mail Machine Operator Trainer
JW
Digital Bindery Cutter Operator
Katie
List Processor
Kenny
Folder Operator
Kevin
Mail Delivery Assistant
Lucas
List Processor
Matthew
Mail Machine Operator
Michael
Folder Operator
Michaela
List Processor
Nate
List Processor
Nesto
Bindery Assistant
Rob
Inserting Machine Operator
Samantha
List Processing Trainer
Shane
Mail Delivery Assistant
Sierra
Inserting Machine Operator
Terrance
Mail Machine Operator
Theo
Mailroom Quality Control
Theresa
Inserting Machine Operator
Zach
Inventory Control

Manufacturing

Chris Miller
Vice President Manufacturing
Since 2005

Hi, I'm Chris! My team is responsible for printing, laminating, and cutting your cards. I will make sure that you are happy as can be with the quality and color we provide. We know how important it is to do things right the first time.

Jarrett
Manager
Pressroom And Bindery Scheduler
Brandon
Pressman Assistant
Brandon
Pressman Assistant
Charles
UV Coater Operator
Dahjor
Pressman Assistant
Elijah
Pressman
John
Pressman
Jonathan
Cutter Operator
Mike
Lead 2nd Shift Pressman
Miranda
Pressman Assistant
Rachael
Cutter Assistant
Sammy
Cutter Operator
Tony
Cutter Operator
Valerie
Cutter Assistant
Willie
Senior Pressman
Zac
Inventory Control

Pre-Press & Digital Printing

Mike Custer
Vice President Pre-Press/Digital Printing
Since 2005

Hi, I'm Mike and it's my job to make sure that all of your files are set up correctly and ready to go on the press. I take great pride in providing high-quality printing and keeping all of our systems at a state-of-the-art level.

Brian
Manager
Director of Pre-press and Digital Print
Kevin
Supervisor
Digital Press Supervisor
Anthony
Digital Press Operator
David
Digital Press Operator
Jacob
Digital Press Operator
James
Pre-Press Specialist
Kathy
Pre-Press Specialist
Tina
Print Run Coordinator

Information Technology

Robert Hirabayashi
Chief Information Officer
Since 2016

Hi I'm Robert. My team is responsible for implementing technology solutions that are designed to keep our Maniacs continually connected to one other, our clients, vendors and the rest of the world. Additionally, we ensure the smooth operation of the technology that Maniacs use to deliver 5-star service to our clients.

Benjamin
Manager
Help Desk Manager
Autumn
Help Desk Admin
Norbert
Help Desk Tech
Timothy
IT Specialist

Finance

Will Thorn
Vice President of Finance
Since 2001

Hi, I'm Will! I handle all of Rocket Print & Mail's finances. My team and I ensure that everything with your order is handled properly from start to finish!

Charlotte
Manager
Deputy VP Finance
Letty
Manager
Payroll Administrator
Mary
Manager
Controller
Court
Accounting Admin
Devin
Accounting Admin
Emery
Postage Admin
Susan
Accounts Receivable Specialist

Quality Control

Michael Gerhart
Vice President Quality Control
Since 2013

Hi, I'm the VP of Quality Control at Rocket Print & Mail. Our standard is 5-Star flawless service so, if for any reason you didn't experience that, I want to hear about it. We are constantly improving our processes to better serve our clients so your feedback is vital. My team and I will work with you to ensure you get the best possible results from your marketing campaign!

Stephanie
Manager
Quality Control Manager
Jordanna
Quality Control Specialist
Lorileigh
Research Specialist
Prima
Success Analyst

Estates

Teresa
Manager
Executive Assistant to the CEO
Dave
Cleaner
Eszter
Cleaner
Grant
Cleaner
Jason
Building Maintenance

PCM Cafe

Courtney
Supervisor
Cafe Supervisor
Deven
Cafe Assistant

#ManiacLife

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Call or Text a Marketing Consultant at: 1-800-442-0112
Rocket Print & Mail