Dear Small Business Owner,

I want to discuss something with you.

Basically, I will be VERY upfront…

From time to time, I’ll ask my customer service team how our clients’ campaigns are progressing. I’ll even personally weigh in on some of my clients’ orders to suggest edits on mail piece designs — especially if they’re a brand new client.

It’s REALLY important to me that your marketing produces the leads and sales you need it to.

So when my customer service team told me there’s this ONE thing you personally could be doing that SABOTAGES your marketing (and results), I had to write this article…

Ready to hear the truth??

Sometimes your input will sabotage your campaign’s results! My customer service reps see this all the time.

But there is a problem.

And let me be clear:

The problem is with both of you!

Let me paint the scene for you.

You get your mailer design back from your customer service rep, and naturally you want to show it around — to your spouse, business partner, staff — to gather feedback.

You’re excited about your campaign, and you want to make sure your design is perfect!

After discussing your mail piece with colleagues and family, you decide you want to change a few things…

You email (or call) your customer service rep, and ask for a couple of changes, because you are sure your suggestions are great…

And herein lies the issue:

To put it plainly, your design suggestions can be just downright bad.

Bad for your mailer, for your marketing, for your response — for a lot of things.

Why are these things bad? It could be any number of reasons, such as:

• Not enough room — now people won’t look at your overly crowded mail piece
• Too many random details — you’re watering down your message
• And I could go on — in fact, I have devoted an entire newsletter to this before

So:

A customer service rep might say to you, “Sir/Ma’am, I don’t think it’s a good idea to add this.”

And then, you might say, “But I really think it will help us stand out.”

Here’s what happens next…

My customer service reps don’t want to:

• • Insult you

• Come off as disrespectful
• And tell you that you are wrong

And on the flip side:

You don’t respect their experience and training because they seem like “mere employees.”

Okay – this is definitely a generality, yet it happens every single day!! So my point is:

It does happen, and I thought I’d make you aware of it!

Believe me…

I’ve made my customer service reps painfully aware of this problem! That’s why we have them actually “drill” talking to you with authority and conviction — so you listen to them and their trained expertise!

They also drill politely telling you that a change you want to make will NOT be good for your results.

Because that’s what WE’RE focused on:

Results.

That’s what your marketing ALL boils down to – right?

After all…

You will use us again if you receive some return on your investment, right? We want this so badly!! It’s a win-win for everyone!!

So how can I get you to get the best results possible from your marketing?

Off the top of my head, I can immediately think of 6 things we can help with to improve your results:

1. Integrate Google. Facebook, Instagram, Gmail, and YouTube with your direct mail campaign — we now offer this as one all-inclusive, done-for-you marketing package that puts complicated multi-channel coordination on autopilot for your business.
2. Use a targeted mailing list to generate high-quality leads — The quality of your mailing list can either make or break your direct mail campaign’s success. Mail to unqualified leads, or bad addresses, and you’re flushing money down the toilet. Make sure your mailing list isn’t a total waste of money with this guide. You can also run a FREE mailing list count here.
3. Capture some of the 95% of people who land on your website — That’s right: 95% of prospects who see your marketing and have some interest head to your website before deciding whether they’ll do business with you (or not). So you need to make sure your website is set up to capture leads for your business so you can actually contact your leads and close them as new customers.
4. Respond to your leads FAST — Consumers today expect service and communication at light speed. If you or your team take too long to respond to a new lead, you can assume they’ll visit another business instead (aka, your competitor!). Make sure whoever manages your leads is on the ball, chasing them up as fast as they come in. If you’re looking for a more automated solution, our Catch and Close Booster Package helps convert your website visitors into leads and automatically follows up with them via email to get them to contact you or make a purchase!
5. Put lead-capture forms on your website to catch leads — Like I mentioned in #4, almost all your prospects who became interested from the mail piece (95%!) will likely visit your website before contacting or buying from you. One way to grab those online leads is by placing lead capture forms (including pop-ups) on your website. In fact, we tested different pop-ups on Rocket Print & Mail’s website (over many years) and saw our leads increase by a staggering 400%! It was crazy! So we developed a VERY affordable tool to help you do the same: the Catch-That-Lead Tool.

My team and I have spent a LOT of time training our customer service reps and marketing consultants to be able to advise you and your campaign correctly.

Remember:

If YOU win with your marketing, so do we! We have a very vested interest in making sure you generate tons of leads and sales from your marketing, so please listen to us!!

And remember this:

• We don’t know what happens when the lead reaches in to your business.
• We don’t know if you track where they came from.
• We don’t know if your receptionist is making them feel welcome and cared for.
• We don’t know what happens when they get to your website or if you have a place for them to fill in a form, or even a good reason for them to fill in the form.

There are soooo many things that, combined, equal the best results possible.

We cannot control them all. BUT we can help you with a lot of these things!!

We charge NOTHING for all this advice and education. We really sell the means to get you the results, and in the end:

We will give you what you ask us for, even if we don’t think it’s ideal.

(We even read you a verification script after you’ve paid to ensure you know exactly what you bought! We send you design checklists in the hopes that you will realize the error of your ways. We will cross our fingers and hope!).

But every time this happens, and we agree to change your design for the worst, I hope you’ll realize that you are likely diminishing your result to some degree.

And a marketing results money fairy, somewhere, loses her wings.

Okay, I made that very last part up.

So here’s what I’ll leave you with:

Every little campaign suggestion that comes your way from Rocket Print & Mail’s staff is engineered, tested, and proven to get you the best results possible.

So listen up! 🙂

If you need any one-on-one help with your marketing, that’s what my expert marketing consultants are here for! You can speak to any one of them by calling (800) 628-1804 — remember, their advice is 100% FREE, and it’s there for you to use and learn from!

Or, you can always email me directly at joy.gendusa@postcardmania.com.

Best,

Joy